When signing into your computer, if you see an error message saying That email address or password is incorrect, Make sure you’re using the password for your Microsoft account, here is how you can fix the issue in Windows 11/10 PC. There could be several reasons why you might encounter this problem. That is why we have consolidated some of the most common reasons and solutions to get rid of this sign in problem in Windows 11/10.
That password is incorrect. Make sure you’re using the password for your Microsoft account
To fix That email address or password is incorrect, Make sure you’re using the password for your Microsoft account error in Windows 11/10, follow these instructions:
- Check if your password is correct
- Check keyboard multiple language support
- Rest your password
- Check if your Microsoft Account is compromised
- Undertake password recovery
- Contact Microsoft Support
To learn more about these solutions, continue reading.
1] Check if your password is correct
It goes, without saying that you must first check if your password is indeed correct and then enter it carefully. Make sure that your Caps Lock is not On.
You must also remember that Windows 11/10 will sync computer settings, app purchases, and other data across all systems using the same Microsoft Account. So, if you changed your password on one computer, make sure you use the new password on your other computers, too.
Read: The user name or password is incorrect.
2] Check keyboard multiple language support
You might want to also check if your keyboard has been configured to support multiple languages and check if you are using the correct language. You can check its settings in the taskbar.
3] Rest your password
The error message offers a suggestion that you rest your password. To reset your Microsoft Account password at account.live.com and once you have reset it, use it to sign in. If you have reset the password online, use the new password on your Windows 11/10 PC.
Reset your password to one that is less than 15 characters long. and see if it works.
Read: What is the maximum length of the password in Windows.
4] Check if your Microsoft Account is compromised
If you think your Microsoft Account may have been compromised, then you might want to initiate steps to recover a hacked Microsoft Account. If you think it has been blocked by Microsoft, initiate the procedure to recover a blocked or suspended Outlook or Microsoft account.
5] Undertake password recovery
If nothing works, then you initiate steps for password recovery. These posts on Windows Password Recovery and how to recover from lost Windows passwords natively will help you recover lost, forgotten Windows passwords. Try some freeware Password Recovery tools like Ophcrack, Cain & Abel Recover my Password Home Free or Offline NT Password & Registry Editor.
6] Contact Microsoft Support
If this doesn’t help, then you may have a problem. Contact Microsoft Support and see if they have a solution. If not, then reinstalling Windows 11/10 may be the only option you may have.
You should set a PIN as an extra measure to prevent this from happening. So if you cannot log in with your Microsoft account password, you can sign in using a PIN.
See this post if you receive Your device is offline message during sign-in.
Why does it keep saying that my password is incorrect?
There could be many reasons why your computer is saying that message. However, some of the most common reasons are:
- Your Caps Lock is ON.
- Your account is compromised.
- You are NOT entering your correct password.
If your computer is attacked by malware or adware, it is a very common issue for Windows 11/10 users.
Why is my password not working even though it’s correct in Windows?
If your computer is not accepting the correct password, you should try the virtual keyboard first. If your keyboard has some problems or some of the keys are not working properly, you will press the key, but the letter won’t be typed. As it is the most common reason, you should look at the virtual keyboard.
Read: Windows Login screen not appearing or Password box not showing up.
Thanks for reminding there’s no difference between MS online password and password entered on disk with Windows 10…really helped!
OK, what about the case where there is NO windows account associated with the computer, the login is a nice traditional local Admin Account? Password worked fine, then the computer was restarted and now is not correct. This is the crap MS is doing to force their business model to the same as Apple. Bloody cloud computing was invented for the internet providers and data plans to fleece you. In short the online solution ONLY works if you associated your account with the device, in this case a lap top.
You mean, even when you are using Local Account to sign in to your PC, you receive this error?
Correct. The pc has NEVER been associated with an online account, the OS was upgraded from Win 7
I am also having an issue logging into my laptop with windows 10 except mine is associated with my online live account which i have no trouble logging into on my phone or xbox. It started 3 days ago and i have no solution yet The pin feature i had set up will not allow me to submit my pin i can type it but nothing happens when i press enter. And when i try a system restore instead of asking me.for the admin password on the comuter it is asking for the one associated with my live account and still tells me it is wrong. If i wanted to try to reinstall windows and just start over which i am contemplating, i have the free upgrade to windows 10 from Windows 7 and do not think i have a product key to reinstall
The same problem exactly happened with me, any recommendation ??
Usually I use PCUnlocker and Ophcrack.
I had num lock turn on, being a laptop the number pad keyboard is shared with the normal keyboard, so when I was typing my password then it was the letters that were appearing it was the numbers, except you can’t see because its a password and whilst it tells you if you have caps lock on, it doesn’t mention num lock. I realised the problem by entered by password with the on screen keyboard, then opening a text editor and typing my password, and then it was obvious!
This Problems occurs if you sign on Microsoft Account (connect you PC with Microsoft).
You have 2 Logon-Accounts instead of just one.
Each time you startup Computer, there is a error message “incorrect password”.
Sign on without Password or PIN not possible anymore (security, e.g. Credit Cards connected to your MS Account).
For using PIN follow these steps without restart:
– Press WinKey+R, Type netplwiz and Press Enter
– activate Checkbox “User must enter a user name and password …” press button Apply
– Press WinKey+S, Type Sign-in options
– Change PIN
– Now Restart
I think I had a unique problem.
Every time I’d wake my computer from sleep mode and enter my password (carefully and precisely), Windows would tell me it was incorrect. Then, on a second try it ALWAYS worked. Very puzzling. What it actually turned out to be was that after the first three keystrokes the position of the blinking cursor would reset itself to the beginning. This obviously meant I was entering a jumbled entry.
It still does it, so I have no option other than to enter incorrectly then enter correctly each time.
Happens exactly the same to me. I have an HP Envy laptop, with this fingerprint scanner. But I don’t know if it has something to do with the computer, the OS version, a software or anything…
My problem is after my PC sleeps it wont accept my password. I login as a traditional local Admin Account. I have to reboot and then it accepts my password. really annoying if I leave pc for an emergency and don’t save my work!
I have spent many evenings trying to overcome many problems after upgrading to windows 10. Hours and hours of wasted time that could have been avoided if Microsoft had done its work right!
widows 10 on an old computer NEVER had this problem. a month ago i got a new computer with 10 and today is the 6th time i’ve had to change my password and in order to make it work i have to force quit the computer and reboot it. this change in 10 is a piece of sh!t.
That’s WAY beside the point. The “wrong PIN” bug is currently a grand scale bug which affects tons of users, this is not an user faulty problem anymore. I mean, like a hell lot of people on forums, I logged with my online password, changed the PIN, and STILL DOESN’T WORK (yeah, not everyone is lazy enough not to check the input language, etc) . This is a serious security matter and you’re just posing it as a “err.. you users are dumb…” kind of problem.
OK So how do I do ANY of this? I can’t even log in to my computer at all
I recently had to do a Windows reset following a Windows update casing the machine not to boot at all, and after the reset, I was required to log in (previously I wasn’t) with my account password. What I have noticed is that for around five minutes after booting, entering the correct password results in an error message, but after that, the same password logs me in. Perhaps my PC to keep me waiting while it fully wakes up!
Fed up of being `tracked like a dog` across my own home/network by creeps in California. I have lost the plot about which password for which account, on which device mixed up with 7 e-mails and 50 accounts for games programs and hosts with dozens of passwords; making me wanna give up as they demand my persona mobile phone number.
I am ready to burn them all.
Even this required me to sign in through either of 2 different methods, one of which demanded my (real?) name (but currently settled for my password after Repeated attempts..
N.B.
Twitter/Facebook used to allow you to use a fake name, but then they criminalized that privacy in the States.
Brown nuggets to them all.
I still get confused as to if Microsoft want our e-mail password so they can browse all our e-mails after signing in.
I am seriously thinking of moving to LinuxMint 17, even though it means losing maybe $15,000 in Steam games access.
Forgot password for Lenovo
I was trying to locked my laptop I done it but is not working now
My secretary’s laptop: Wrong password, tried ten times, checked all the obvious possibilities. Rebooted twice, same error message. Tried logging in with my admin account and pin and it wouldn’t work. Had to log onto my MS account and reset password, final reset to what it was before and now works as before. What a pain.
I do not have a password I have not signed on to Microsoft with this computer either. Upon reboot to my surprise it wanted me to enter a password that doesn’t exist. I clicked enter leaving password blank and it said wrong password. Thought I was hacked so I reimaged my computer back to a month ago. After rebooting the computer did the same thing it wanted a password. The only thing I’m doing different is I refused to let Microsoft update my computer through Windows 10. I have my Internet access set on metered connection only. I also disabled Windows update in services but Windows somehow turned it back on even though when I go to check it says it’s disabled. I am seriously one step away from going to Linux!!